Find answers, report a problem or ask us to review an account, payment, lesson or privacy concern.
Include your Kick username, the page involved and what you expected to happen. Do not send passwords, API keys or payment-card details.
Email help@kicklingo.comService target: acknowledgement within two working days and a substantive response within ten working days.
State that your message is a complaint, describe the issue and outcome requested, and include relevant dates or transaction references.
Email complaints@kicklingo.comWe record, investigate and keep you informed. Data-protection complaints are acknowledged within 30 days and handled without undue delay.
Request access, correction, deletion, restriction or portability, or raise a concern about how information has been handled.
privacy@kicklingo.comSee the privacy notice. You may also complain to the UK Information Commissioner’s Office.
Tell us the page, device, assistive technology and adjustment needed.
accessibility@kicklingo.comWe aim to acknowledge accessibility reports within five working days.
Keep copies of correspondence. Consumers can obtain independent guidance through Citizens Advice and applicable consumer-protection services.